Aimah Tours Private Limited
Welcome to Aimah Tours Private Limited. These Terms of Use govern access to and use of our website, https://aimah.tours, and its online features and content.
By accessing or using our website, you agree to comply with these Terms. If you do not agree, please discontinue use of the website.
Aimah Tours Private Limited provides Hajj, Umrah, Ziyarah and related travel services, including travel packages, visa assistance, flight bookings, hotel accommodation, transportation and other services described in individual package offers.
The availability and scope of each service depend on the relevant package description, booking confirmation and applicable supplier conditions.
You agree to use our website only for lawful purposes.
You must not:
We may restrict or suspend access where reasonably necessary to protect our website, customers or business, subject to applicable law.
We make reasonable efforts to keep website content accurate and current. However, package details, prices, hotel availability, airline schedules, visa requirements and other travel information may change.
Information published on the website is subject to confirmation at the time of booking. A displayed package or price does not guarantee that the relevant service remains available.
We may correct errors, update information or modify website content when necessary. Where a change materially affects an existing confirmed booking, the applicable booking terms and law will govern.
Submitting an enquiry or reservation request does not, by itself, guarantee a confirmed booking.
Bookings are subject to availability, receipt of required payments, verification of passenger information and confirmation of the relevant services.
Customers must provide accurate names, passport details, contact information and other documents required for their bookings. Customers should promptly notify us of any errors in the information supplied.
Booking-specific terms, package inclusions, exclusions, payment schedules and cancellation conditions will be communicated separately where applicable.
Our packages may include services provided by independent airlines, hotels, transportation companies, catering providers, insurance companies, visa platforms and other suppliers.
These services may be subject to separate supplier terms and operational requirements.
We will communicate material information about third-party services and assist with relevant booking requests and supplier communications. Our responsibilities for a particular service will depend on the confirmed booking, the applicable contractual arrangements and applicable law.
Nothing in these Terms excludes liability that cannot lawfully be excluded.
Prices displayed on our website may depend on travel dates, availability, room categories, airline fares, exchange rates, taxes and other disclosed charges.
A price will be treated as confirmed only to the extent stated in the relevant quotation or booking confirmation.
Customers must follow the payment deadlines and payment methods specified in their booking documents. Failure to make payment may result in suspension or cancellation in accordance with the applicable Booking Terms and Conditions and applicable law.
Applicable GST, TCS and other statutory charges will be communicated as required.
For details of payment deadlines, cancellations, supplier penalties and refunds, please refer to our separate Payments and Refund Policy and the terms applicable to your specific booking.
Visa issuance, immigration clearance and entry into a destination are subject to the decisions and requirements of the relevant authorities.
Customers must provide accurate documents and comply with applicable passport validity, visa, vaccination, health and immigration requirements.
We may assist with visa processing and related arrangements but cannot guarantee approval or admission by immigration authorities.
Visa charges and processing costs will be governed by the applicable authority's conditions, the confirmed booking terms and applicable law.
Travel may be affected by airline schedule changes, cancellations, hotel availability, government directions, visa processing, geopolitical developments, weather or other operational circumstances.
Where a disruption affects a confirmed booking, we will communicate material updates when available and assist with available alternatives in accordance with the applicable booking terms and law.
Refunds, rescheduling, substitutions and additional charges will be handled under the applicable Booking Terms and Conditions, supplier rules and legal requirements.
Cancellation and refund conditions depend on the applicable package, booking terms, services already provided, supplier cancellation conditions and the circumstances of the cancellation.
Customers should consult the separate Payments and Refund Policy before booking.
Nothing in these Terms guarantees a refund in every situation or removes a refund or other remedy required by applicable law.
Unless otherwise indicated, website content, including text, graphics, photographs, videos, logos, designs, package descriptions and other materials, is owned by Aimah Tours Private Limited or used with permission from the relevant rights holder.
You may view and use this content for personal, non-commercial purposes related to our services.
You must not reproduce, modify, republish, distribute or commercially exploit protected content without prior written permission, except where permitted by law.
Unauthorised use may result in appropriate legal action.
If you submit reviews, feedback, photographs or other material to us, you must ensure that you have the right to provide that material.
We may use feedback for internal service improvement. We will obtain appropriate permission before using identifiable customer testimonials or other personal content for public promotional purposes, in accordance with our Privacy Policy and applicable law.
We reserve the right to moderate or remove website submissions that are unlawful, fraudulent, abusive or otherwise inappropriate, subject to applicable law.
Our Privacy Policy explains how we collect, use, share, retain and protect personal information.
By using our website, you acknowledge that your information may be processed as described in that Policy, subject to any consent or other legal requirements that apply.
Please read our Privacy Policy for details about personal information, travel documents, family communications, photographs, videos and marketing permissions.
We take reasonable steps to maintain website security and availability. However, we do not guarantee uninterrupted or error-free access at all times.
Our website may contain links to external websites or services operated by third parties. These links are provided for convenience, and we do not control all third-party content, availability or privacy practices.
Users should review the applicable terms and privacy policies of third-party websites before using their services.
To the extent permitted by law, Aimah Tours Private Limited will not be responsible for losses arising solely from circumstances outside its reasonable control, including independent supplier decisions, third-party website failures or unexpected operational disruptions, where the Company has fulfilled its applicable contractual and legal obligations.
We do not exclude or limit liability for fraud, wilful misconduct, breach of contract, deficiency in services or other matters where such exclusion or limitation is prohibited by law.
Nothing in these Terms restricts any consumer right or remedy that cannot lawfully be waived or excluded.
Where permitted by law, you may be responsible for losses or reasonable costs directly arising from your unlawful use of the website, fraud, intentional misuse or infringement of third-party rights.
This clause does not apply to the extent that the relevant loss results from our own acts or omissions or where imposing such responsibility would be unlawful.
We may restrict or suspend access to website features where reasonably necessary to address security risks, unlawful activity, fraud, misuse or technical issues.
Such action will be proportionate to the circumstances and subject to applicable law. Suspension of website access does not automatically cancel a confirmed travel booking or remove any rights or obligations arising under that booking.
These Terms are governed by the laws of India.
The parties may attempt to resolve disputes through good-faith communication. Where a dispute cannot be resolved, it may be referred to a competent court, consumer commission or other authority having jurisdiction under applicable law.
Nothing in this clause prevents a consumer from approaching a forum that is legally entitled to hear their complaint.
We may update these Terms to reflect changes to our website, services, business practices or applicable law.
The latest version will be published on our website with an updated effective date. Changes to terms governing an existing confirmed booking will be subject to the applicable booking agreement and law.
For questions concerning these Terms, website usage or our services, please contact Aimah Tours through the contact details published on our official website.
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Aimah Tours Private Limited
Your Travel Partner