Aimah Tours Private Limited
Aimah Tours Private Limited (“Aimah Tours”, “we”, “our” or “us”) provides Hajj, Umrah, Ziyarah and related travel services.
This Privacy Policy explains how we collect, use, store, share and protect personal information when customers enquire about, book or travel with us.
We are committed to handling customer information responsibly and using it for legitimate travel, operational, communication and promotional purposes as described below.
Depending on the services booked, we may collect:
Customers should provide accurate information and avoid sharing personal information that is not necessary for their booking.
We may use customer information for the following purposes:
To deliver the booked services, we may share relevant customer information with airlines, hotels, transportation providers, catering companies, insurance providers, visa processing platforms, Saudi service providers and other authorised partners.
We may also share information with government authorities or regulators where required for visa processing, immigration, travel compliance or other lawful purposes.
Only information reasonably required for the relevant purpose should be shared. Third-party suppliers may process information under their own policies and applicable legal obligations.
During group journeys, Aimah Tours may take photographs or video recordings of group activities, hotel arrangements, transportation, meals, ziyarat and other package-related services.
These recordings may serve different purposes:
We may maintain appropriate records to document the delivery of package services, address service-related questions, verify arrangements and maintain business records. Where recordings identify a customer, we will provide appropriate notice and obtain consent or rely on another lawful basis where permitted.
With the customer's permission, we may share selected photographs, videos or travel updates with the family members or emergency contacts designated by that customer.
We may invite customers to participate in photographs, video testimonials, interviews or other promotional content for our website, social media pages, advertisements and marketing materials.
Identifiable photographs, videos and testimonials intended for public promotional use will be handled under a separate, specific consent process. Customers may decline promotional recording without losing their right to book or receive the services included in their package.
We will not represent a customer's participation as an endorsement unless the customer has authorised that use.
We value genuine customer feedback and may invite pilgrims to share their experiences after or during their journey.
Participation in a promotional video testimonial is voluntary. Before publishing identifiable testimonial content, we will explain its intended use and obtain the relevant permission.
Where consent is given, it may specify the channels on which the content can be published, such as Instagram, YouTube, our website or advertising campaigns.
Customers may contact us to request withdrawal of their permission for future use. We will assess and implement such requests in accordance with applicable law and the terms of the consent, including reasonable steps concerning content under our control.
Withdrawal of consent does not automatically require the deletion of records that we must lawfully retain for accounting, contractual, legal or evidentiary purposes.
Aimah Tours may maintain booking confirmations, invoices, payment records, supplier confirmations, service delivery records, customer communications and relevant photographs or videos to document the services booked and delivered.
These records may be used to investigate questions about package inclusions, service delivery, payments, complaints or disputes.
Customers are encouraged to raise concerns through our official communication channels so that we can review the relevant booking details and supporting evidence.
Nothing in this Policy prevents customers from raising genuine complaints or exercising rights available under applicable law.
We take reasonable measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
Access to customer information should be restricted to authorised personnel and service providers who require it for legitimate business purposes.
We retain personal information only for as long as reasonably necessary for the relevant purpose, contractual obligations, accounting requirements, dispute resolution or applicable legal requirements.
Where information is no longer required and there is no lawful reason to retain it, we will take appropriate steps to delete or anonymise it, subject to applicable law and technical limitations.
Subject to applicable law, customers may contact us to:
We may need to verify the customer's identity before acting on a request. Certain records may need to be retained where required by law or necessary for legitimate legal and accounting purposes.
Our website may use cookies, server logs and similar technologies to support website functionality, security, analytics and user experience.
Where required, we will provide appropriate information and obtain the necessary permissions for non-essential tracking technologies.
Customers may manage cookies through their browser settings, although disabling certain cookies may affect website functionality.
Our website or communications may contain links to third-party websites, payment services, social media platforms or travel suppliers.
We do not control the privacy practices of independent third parties. Customers should review the relevant third-party privacy policies before sharing personal information with them.
Where a booking includes a minor, the parent or lawful guardian should provide the necessary travel information and permissions, subject to applicable law.
We will handle children's personal information only for appropriate travel, safety, administrative or other lawful purposes.
We may update this Privacy Policy to reflect changes in our services, operational practices or applicable law.
The revised version will be published on our website with an updated effective date. Where legally required, we will provide additional notice or obtain renewed consent.
For questions, privacy requests or complaints relating to personal information, customers may contact Aimah Tours through the official contact details published on our website:
Instagram: https://www.instagram.com/aimah.tours/
We will review privacy-related requests and respond within the time required by applicable law.
This Policy is governed by applicable laws of India, including relevant data protection and consumer protection legislation.
Nothing in this Policy excludes any right or remedy that cannot lawfully be excluded.
Aimah Tours Private Limited
Your Travel Partner